before you book, a few things to know
frequently asked questions
What is softplay?
Softplay is an indoor/outdoor play area that we setup at the comfort of your home or private event space. Our equipment is made from soft non-toxic materials for toddlers to enjoy! Sunset Symbols & Softplay creates a safe and clean softplay area for toddlers and kids up to 5 years old.
Do you set up outdoors?
We set up both indoors and outdoors. Outdoor events are possible with weather permitting. Please see What is your rain/bad weather policy? FAQ for details. We highly recommend having a location with natural and/or artificial shade to help reduce the sunlight and prevent the softplay from getting too hot for your little ones.
Are the softplay sets customizable?
Yes! They are customizable to meet your event needs. Please let us know what it will take to make your event unforgettable!
How often do you clean the softplay, balls and ball pit equipment?
Each piece of equipment is thoroughly cleansed and sanitized after each use. We use a fragrance free, dye-free disinfectant that has no harsh chemicals and kills up to 99.9% of viruses and bacteria.
Is your softplay equipment safe?
Our foam mats, balls and softplay are not only cushioned, but are free from toxins such as phthalates, BPA, added flame retardants, heavy metals, wood, and harmful objects. They also meet or exceed US Toys Safety and EU Safety of Toys standards.
Do you offer additional time?
You may extend your rental at a rate of $100 per hour after the 4 hr rental window subject to our availability.
Do you set up at parks?
We are fully licensed and insured, so we can set up at parks. Please check with your city or homeowner's association ahead of time to see what permits or proof of insurance they need us to provide.
*Additional fees may apply and are dependent on the city's or homeowner's association vendor requirements.
Are you licensed and insured?
Yes, we are fully licensed and insured.
How do I book?
The best way to book your special day with us is to click on the "Book us" tab and submit an inquiry form. Our event coordinator will send you an email confirming your choices and/or request(s), availability and assist in getting you on our calendar. If you don't hear back within 48 hours, feel free to send us a DM on Instagram or email us at support@sunsetsymbolsandsoftplay.com.
Do you require a deposit?
We require that you pay 50% of your invoice total to book our services. The deposit is non-refundable and is applied towards the total invoice of your rental.
What happens if I need to cancel?
If you need to cancel your event, we will hold your non-refundable deposit and you can reschedule for a future date, subject to our availability, within 90 days from the original event date for a $50 Rescheduling Fee. When you are ready to reschedule, the deposit will be applied to your new event date.
We ask as a courtesy that you give us as much notice, in writing, as possible when cancelling and/or rescheduling. The fastest way to contact us is by sending us a DM on Instagram or emailing us at support@sunsetsymbolsandsoftplay.com.
What is your rain/bad weather policy?
We will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. If you need to cancel your event due to weather, we will hold your non-refundable deposit and you can reschedule for a future date, subject to our availability, within 90 days from the original event date for a $50 Rescheduling Fee. When you are ready to reschedule, the deposit will be applied to your new event date.
What surfaces do you setup on?
We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot set up on rocks, gravel, dirt or sand.
What forms of payment do you accept?
We accept all major credit cards or Zelle. Use of a credit card will result in an additional fee.
How much is the deposit amount?
The deposit is 50% of your invoice total. This amount will reserve your date and will be deducted from your balance. The remaining balance is due 7 days prior to your event date by 6pm Arizona time.
What discounts do you offer?
Single marquee numbers are $160 each. If bundled with other services, price is discounted to $85 each.
This price is subject to tax and travel fee.
What are your softplay and ball pit service rules?
- Only children who are between ages 1-5 years old are allowed in the play area.
- Parents must supervise children at all times.
- Children must wear socks in the play area. They may not wear shoes.
- No pets, food, drinks, or gum allowed in the play area.
- No sharp or hot objects allowed in the play area.
- No rough play, such as running, diving, throwing balls, or wrestling in or around the play area.
- No messy products, such as face paint or temporary tattoos, in the play area.
- Children should be clean and have clean hands while in the play area.
- Do not exceed 6 children in the play area at any time.
- No relocating the play area.
- All balls must stay in ball pit, all soft play is to stay in play area.
- You may have to pay an extra cleaning fee of $50/hour if rules are not followed.
- Additional rules are stated in your service agreement.
What are your bumper car service rules?
- Only children who are between ages 1-6 years old are allowed in the bumper cars.
- Parents must supervise children at all times.
- Only ONE child allowed in each bumper car at a time.
- No pets, food, drinks, or gum allowed in bumper car area.
- No sharp or hot objects allowed in the bumper car area.
- No messy products, such as face paint or temporary tattoos, in the bumper car area.
- Children should be clean and have clean hands while in the bumper car area.
- No entering bumper car area without being in a bumper car.
- No removing bumper car(s) from contained zone.
- Bumper car chargers and remotes may only be used by adults and must be kept away from children when not in use.
- Do not exceed 4 children in the play area at any time.
- No relocating the bumper car area.
- You may have to pay an extra cleaning fee of $50/hour if rules are not followed.
- Additional rules are stated in your service agreement.
What are your marquee service rules?
- No sitting, leaning, or placing anything on marquee lights.
- No attaching anything to marquee lights without prior written approval from Sunset Symbols & Softplay.
- Children may not play near or with marquee lights.
- Additional rules are stated in your service agreement.
What are your ball pit service rules for adult events?
- Adults must wear socks in the ball pit area. They may not wear shoes.
- Only intended for children or adults older than 5 years old.
- No attaching anything to slides without prior written approval from Sunset Symbols & Softplay.
- No pets, food, drinks, or gum allowed in the ball pit area.
- No sharp or hot objects allowed in the play area.
- No rough play, such as running, diving, throwing balls, or wrestling in or around the play area
- No messy products, such as face paint or temporary tattoos, in the play area.
- Adults should be clean and have clean hands while in the play area.
- Do not exceed 4 adults in the ball pit area at any time.
- No relocating the ball pit and slide.
- All balls must stay in ball pit.
- You may have to pay an extra cleaning fee of $50/hour if rules are not followed.
- Additional rules are stated in your service agreement.
